HyperQuality, Inc.(www.hyperquality.com), the premier contact center quality assurance firm, today announced that the company has become a value-added reseller (VAR) partner of Autonomy etalk, a leading provider of Intelligent Contact Center solutions.

Through the new VAR agreement, HyperQuality will resell Autonomy etalk’s recording solution, Qfiniti Observe, under the name HyperRecording, powered by Autonomy etalk. Qfiniti Observe is a robust and reliable call and desktop recording solution for regulatory compliance, risk management and quality assurance. Qfiniti Observe allows users to run any application on any connectivity type with multiple combinations of triggers for 100% recording. The program also allows for Voice over IP (VoIP) record-on-demand function.

Clients who use HyperRecording powered by Autonomy etalk for recording calls between contact center agents and customers will have access to HyperQuality’s call monitoring and evaluation services. These services are built into a custom-designed program of frequent evaluation, calibration and professional services, which results in specific recommendations for agents, managers and executives. These recommendations provide a solid platform for agent improvement, increased overall quality and bottom line results. The combination of Qfiniti Observe and HyperQuality’s services will create the industry’s most powerful, end-to-end outsourced solution for contact center recording, monitoring and evaluation.

“Autonomy etalk provides a top-tier recording solution,” said Howard Lee, CEO of HyperQuality. “We chose to work with the company because of the sophistication of its recording tool, great track record with clients, and rapid growth. We know that we will be providing our clients with a top-notch tool.”

“HyperQuality has a unique value proposition for organizations who need quality monitoring services, but don’t have the internal resources or expertise available,” said Scott Shute, Autonomy etalk’s CEO. “This partnership ensures that these businesses can take advantage of leading software solutions and services.”

About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video.

Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, information risk management solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.

Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 400 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Satyam, Sybase, Symantec, TIBCO, Vignette and Wipro. The company has offices worldwide.

The Autonomy Group includes: ZANTAZ, the leader in the archiving, e-Discovery and Proactive Information Risk Management (IRM) markets; Cardiff, a leading provider of Intelligent Document solutions; etalk, award-winning provider of enterprise-class contact center products and Virage, a visionary in rich media management and security and surveillance technology.